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AIRLINE CARGO REPRESENTATION IN AUSTRALIA - THE QUALITY OPTION

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Once you and Wexco reach agreement, we would propose a pre-planned schedule of activity that can be put in KPI format.  We could suggest something like the following as a breakdown of the major events in a timetable leading up to and beyond "C-DAY".

C-DAY:

-30:   All necessary stationary and forms ordered

          Additional telephone and SITA lines ordered

Customer list jointly analysed by you and Wexco and method of contact (phone, letter etc) agreed

-21:   Press release prepared and submitted for approval

Route statistics analysed to determine areas of greatest need; marking plan and pricing policy agreed; target areas defined

Hold joint working session with handling agent to define responsibilities and introduce Wexco systems

-14    Press release distributed

-7      Circulate announcement via fax to all agents to complement earlier press release

Send additional mail shot to all Australian agents to complement earlier press release

+1     Visit all key customers

Contact all AWB stockholders to audit existing stock (if any) and explain how to order fresh supplies.


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Last modified: Jul31, 2003 v3.01